Technical Support

World Class Support Is At Our Core

Our Tech Support Specialists are ready to help you solve your issue and get on with your day.

Web and phone-based is free for customers with Canfield Care. For customers without Canfield Care, hourly charges will apply.

Please enter a message.
Please enter your first name.
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Please enter a country.
Please check the email address format.
Please enter a valid Product Key Serial #.

Format: XXXX-XXXX-XXXX-XXXX (X = A-F or 0-9), dashes will be added automatically

To find the serial number of your software product key, go to Start Menu > All Programs > Canfield Imaging Systems > License Update Utility. This MUST be done from the computer where the key is connected.

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By submitting this form, you agree to the collection and processing of your provided personal information. We adhere to global privacy standards, ensuring your data is used for the intended purpose and not shared outside Canfield without your consent.

Our Support Hours By Region

United States & Canada
  • Monday - Thursday 6:00am - 1:00am ET
  • Friday 6:00am - 6:00pm ET
  • Sunday 5:00pm - 1:00am ET
Germany & Switzerland
  • Monday - Friday 8:30 - 17:00 CET
Benelux
  • Monday - Friday 9:00 - 17:00 CET
Italy
  • Monday - Friday 8:30 - 13:00 CET
    14:00 - 17:30 CET
Australia & New Zealand
  • Monday - Friday 9:00am - 5:00pm AET
All Other Markets
  • For all other regions, please contact your local distributor.
FIND YOUR DISTRIBUTOR